WHAT YOULL OWN Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries Gather accurate patient information and verify insurance coverage and eligibility Guide patients through the intake process with clarity, empathy, and professionalism Coordinate
WHAT YOULL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor, and motivate teammates to consistently deliver excellent service Monitor real-time performance metrics and step in proactively
ABOUT THIS ROLE Everyone starts somewhere — and this is one of the best places to start. As our Junior Talent Coordinator, youll be stepping into a role that sits right at the heart of how
WHAT YOULL OWN Lead end-to-end talent acquisition — from sourcing to offer Drive onboarding experiences that make new teammates feel truly welcomed Nurture a workplace culture rooted in respect, engagement, and growth Support performance management, teammate
WHAT YOULL OWN Identify, pursue, and close new business opportunities aligned with SMDigitals growth strategy Build and nurture a strong pipeline of prospective clients through outbound outreach, networking, and referrals Develop and present compelling proposals, pitches,
WHAT YOULL OWN Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document all interactions, updates, and resolutions in
WHAT YOULL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the companys mission, vision, and growth goals Oversee team supervisors and ensure consistent,
WHAT YOULL OWN Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries Gather accurate patient information and verify insurance coverage and eligibility Guide patients through the intake process with clarity, empathy, and professionalism Coordinate
WHAT YOULL OWN Handle inbound and outbound calls from clients seeking pre-settlement funding Gather accurate case information — accident details, attorney info, case status, and insurance data Assess case eligibility and route to the appropriate funding
WHAT YOULL OWN Plan, coordinate, and execute end-to-end email marketing campaigns aligned with business goals Support Account Managers in organizing campaign timelines, assets, and deliverables Develop and refine email marketing strategies that drive engagement, retention, and