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Role Functions: Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies. Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver
Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
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