Requisition ID: 7924 Grade: ISA-NOD Country: Philippines Duty Station: Davao City Category: National Consultant Type of Job Posting: Internal and External Employment Type: NonStaff-Regular Contract Duration: 6 months Application deadline: 31-Aug-2026, 11:59 PM (Vienna, Austria time)
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides