This is an entry-level, post-sale technical support role on the Product Support team, focused on first-response support, case understanding, triage, and analysis. The role follows established procedures to gather information, remove ambiguity, and ensure issues are
What success looks like in this role: Key Responsibilities In this role you will: Monitor attendance, KPI’s and evaluate personnel performance. Prepare and submit required operations reports on a daily basis. You will have the opportunity
What success looks like in this role: •Provides Data Process support within an assigned service or product area.•Performs various Data Process duties, such as: oProviding assistance to clients via phone, email, chat or other channels –