About Sharesource: We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share
Key Responsibilities: Answer and process customer calls effectively and efficiently to optimize the customer experience. Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern. Provide timely resolution of customer issues and concerns.
Job Summary: The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting