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POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
Role Overview Leads a team of Workforce Management (WFM) Supervisors and Analysts to provide operational support. Responsible for Workforce Management and service delivery to both internal and external stakeholders. Manages WFM teams across 3–5 client accounts, ensuring
