The Technical Writer – Knowledge Management is responsible for owning and operationalizing knowledge content across End User Services within ServiceNow or a comparable enterprise ITSM platform. This role partners with all IT support teams (Service Desk, Deskside/Onsite,
The Senior Data Analyst (EUTS) is a hands-on analytics leader responsible for designing, building, and operationalizing Power BI–based dashboards, reports, and data products that illuminate trends across End User Services (Service Desk, Deskside/Field, EUC engineering, collaboration,