Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude Duties · Provide user assistance in the operation of installed software
Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps
At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate
Key Responsibilities Build-out, support, and troubleshoot VoIP systems for a growing customer base Configure extensions, DIDs, and call routing rules Provision, configure, and troubleshoot IP phones (Yealink) Provide basic support for Asterisk-based PBX systems Assist customers