Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support,
What youll be doing Monitor and evaluate agent interactions to identify needs and opportunities for improvement Provide regular feedback and coaching to agents to enhance their skills and performance Collaborate with the management team to develop
Position Overview The Training and Quality Director for our travel account is responsible for designing, implementing, and overseeing all training and quality assurance initiatives. The director will collaborate closely with account leadership, operations, and client stakeholders
The Field Sales Executive supports the Regional Sales Manager in attaining the sales objectives based on Total Portfolio Selling (TPS) in the assigned district. He is responsible for complying the AKS (Attitude, Knowledge and Skills) parameters and
Job description Looking for Process Excellence Manager who comes with Lean Six Sigma Certification in Green Belt or Black Belt preferred. Can analyze data from various departments and drive improvement projects. Minimum 5-7 years of process
Job description Looking for Process Excellence Manager who comes with Lean Six Sigma Certification in Green Belt or Black Belt preferred. Can analyze data from various departments and drive improvement projects. Minimum 5-7 years of process
About the role As a BPO Team Leader - Travel Account at Teleperformance, you will play a vital role in leading a team of customer service representatives in providing exceptional support to clients in the travel
HR Business Partners perform a specialized type of HR work focused on HR consulting to the business including: HR consulting and coaching (e.g., working with business leaders to solve significant people and cultural issues, provides expertise
The Sales Agent supports the Regional Sales Manager in attaining the sales objectives based on Total Portfolio Selling (TPS) in the assigned district. He is responsible for complying the AKS (Attitude, Knowledge and Skills) parameters and build