General Information City Cebu, Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, April 28, 2026 Working time Full-time Ref# 20038131 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Description & Requirements
Overview Job Title: Analyst I, Customer Experience - Back Office (Carrier Support Analyst) POSITION SUMMARY The Carrier Support Analyst plays a key role in managing, monitoring, and troubleshooting the transaction queues and platform logic within the
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Key Responsibilities Specification-Driven Extraction Engineering: 1. Design and maintain declarative extraction specifications—using Pydantic models, JSON schemas, or domain-specific languages—that describe exactly which fields to capture, their types, and validation rules. 2. Implement pipelines that translate these specifications