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Job Duties & Responsibilities Technical Troubleshooting & Incident Resolution Diagnose and resolve hardware, software, networking, firmware, and operating system issues. Perform structured troubleshooting using evidence-based diagnostic methodologies. Gather and validate customer information before determining corrective actions.
The Digital Experience Researcher independently leads end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. With minimal supervision, the Specialist plans, executes, analyzes, synthesizes, and communicates qualitative and quantitative research, applying appropriate
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