About the Role The Manila Operations Centre supports the Groups Australian and New Zealand business across frontline customer service, after sales service, dispatch, accounts payable and receivable, and marketing services. As the Group grows across three
Skills & qualifications Core competencies • Problem-solving: Identify root causes and implement effective, lasting solutions. • Attention to detail: Manage multiple priorities independently while maintaining data accuracy. • Communication & stakeholder management: Translate complex data into
Qualifications: Education Bachelors degree in Business Administration, Marketing, Communications, or a related field. Equivalent combination of relevant work experience and education will be considered for candidates with demonstrated WFM or BPO operations expertise. Experience With or
Qualifications: Education Bachelors degree in Business Administration, Marketing, Communications, or a closely related field. Advanced degree (MBA or equivalent) is a plus and may be considered alongside relevant operational management experience. Experience At least 2 years
Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the
Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics
Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is accountable