Position Purpose: The Workforce Supervisor is responsible in the supervision and monitoring of Real Time Analysts through coaching and feedback. He/She will be directly reporting to the Workforce Manager. Essential Functions and Responsibilities: Monitor project performance and communicate with
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Data Analyst II About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
Key Responsibilities Learning Delivery Leadership Lead site or line-of-business training operations, including new hire, upskilling, cross-skilling, and leadership development programs. Ensure effective execution of all training programs while maintaining consistency, compliance, and learner engagement. Monitor training
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue performance, and
Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience
The Outbound Warehouse Supervisor is responsible for planning, coordinating, and supervising all outbound warehouse operations, including order picking, packing, staging, loading, and shipping activities. This role ensures customer orders are processed accurately, safely, and delivered on time
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating
About the Role We are currently seeking a Senior Manager, BPO Operations to join our team in Quezon City, Metro Manila, Philippines. The Senior Manager, BPO Operations is responsible for leading the day-to-day delivery and performance
Quanta Philippines ROHQ is the regional operating headquarters of Quanta Services, Inc. located in Manila, Philippines. The ROHQ supports Quanta’s international expansion by sourcing and developing highly qualified workforce for Quanta companies in the US, Australia and
The Healthcare Operations Manager – Patient Access & Authorization is responsible for the overall management, performance, quality, and operational effectiveness of patient access functions, including pre-certification, prior authorization, insurance verification, benefits coordination, and related authorization support