About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20
WHAT YOULL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the companys mission, vision, and growth goals Oversee team supervisors and ensure consistent, high-quality
WHAT YOULL OWN Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document all interactions, updates, and resolutions in