The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations. This role ensures delivery of high-quality customer interactions, compliance with regulatory standards, and alignment with client expectations. The manager will oversee quality audits,
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement. Prepare
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process improvement. Prepare
Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by
Join Our Team at Lean Solutions Group (LSG)! Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support, and
Key responsibilities: • Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval) • Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational
Director – Property & Casualty Operations Role Summary The Director – Property & Casualty Operations is responsible for leading large-scale P&C insurance operations, ensuring exceptional service delivery, client satisfaction, financial performance, and operational excellence. The role
Help the management plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. Job Qualifications: At least 8 years of experience in Operations
Role Overview We are seeking a highly driven and consultative Transformation Professional who will partner with a diverse portfolio of clients to engineer and re-engineer processes, design strategies, and deliver impactful operational transformations. This role plays
The Transitions / Project Manager is responsible for leading end-to-end business process transitions, project implementations, and transformation initiatives across global operations. This role ensures seamless migration of processes, people, technology, and knowledge from client or onshore
The Training and Development Associate supports the planning, coordination, and delivery of sales training programs to enhance the performance and productivity of sales teams and partners. This role ensures smooth execution of training activities, assists in developing
Help the management plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. Job Qualifications: At least 8 years of experience in Operations
Hotel Reservation Agent (BPO | Malate, Manila) Telesys | Malate, Manila | Onsite | Up to ₱27,000/month | Full-time ABOUT TELESYS Telesys is growing and we are looking for a Hotel Reservation Agent in Malate, Manila.
DUTIES AND RESPONSIBILITIES: Board Governance & Corporate Records Meeting Management Minutes of the Meeting Draft, review, and circulate Board Resolutions for approval. Prepare official communications from the board to homeowners, government agencies, and third-party contractors. Maintain
Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth.
Operations Assistant Manager Role Overview (Basic Purpose) The Assistant Manager – Sales Operations is responsible for leading and overseeing multiple teams of outbound sales professionals, driving overall performance, and ensuring the achievement of sales targets, quality standards,
MOA PASAY BPO HIRING — SHS GRADS, HS GRADS (OLD CURRICULUM), & COLLEGE GRADS WELCOME! CONNECTED WITH TOP BPO COMPANIES IN MOA PASAY AREA Get matched with leading BPO companies in Mall of Asia, Macapagal Boulevard,
ALORICA MOA PASAY HIRING | BASIC ACCOUNTS | PERFECT FOR FRESH GRADUATES & CAREER SHIFTERS | PAID TRAINING Looking to start your career in the BPO industry? Alorica MOA Pasay is hiring for Basic Customer Service
MOA PASAY BPO HIRING | WITH OR WITHOUT CALL CENTER EXPERIENCE | PAID TRAINING | APPLY TODAY! Looking for a stable career opportunity in the BPO industry? We are currently hiring Customer Service Representatives, Technical Support