Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required skill sets
The candidate will lead the Quality Excellence for a large account or a SBU for a specific geography, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality
Digital Finance Core Technology - Empower the day-to-day financial operations for Invoice to cash, Invoice to Pay, Record to Report, and Asset accounting through the provision of digital financial solutions that integrate accounting data and processes
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of software/applications. It shall take part in managing laptops and desktops, both physical and virtual. This includes
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training
Job Overview The Front Desk Manager (iJobs) has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction. The role requires a multi-skilled approach, enabling the management of
Procurement Process & Capability is under the Procurement Transformation & Operations Department with Procurement. We are responsible for enabling a well-functioning, future-ready Procurement organization through process excellence, governance, digitalization, and capability development. The department supports Procurement Transformation
Finance SSC - Business Controlling & Reporting The department is mainly tasked to deliver valuable insights to the business through scalable, reliable, and consistent financial controlling to improve performance and decision-making across the value chain. We
Work Setup: Onsite (MOA Pasay) Qualifications: Education: Finished at least a bachelors degree (in any stream) Work Experience: At least 10 years of BPO experience with at least 3 years in BPO Transitions and Program Management Responsibilities: Execute
The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. Empower store employees to deliver outstanding customer
Job Purpose: Drives strategic workforce initiatives to ensure optimal staffing that aligns with business goals. This role focuses on developing and implementing workforce metrics, conducting manpower studies, and providing insights to enhance productivity while managing costs.
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
Role Summary: The role will support in the integration of new sales hires and ensure compliance with accreditation standards. This role is responsible for executing onboarding programs, monitoring accreditation requirements, and supporting the professional development of the sales
Overview We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation
The Communications Trainer is responsible for enhancing the communication skills of employees by designing and delivering training programs focused on verbal and written communication, customer interaction, active listening, business etiquette, and client-specific communication standards. The role partners
The Process Trainer – Retirement Services is responsible for designing, delivering, and evaluating training programs that equip employees with the knowledge and skills required to support retirement services operations. The role ensures that new hires and tenured
The Process Trainer – Life/Health Insurance is responsible for developing, delivering, and evaluating training programs that prepare employees to effectively support life and health insurance operations. This role ensures associates are knowledgeable in insurance products, underwriting and