We’re Hiring: Knowledge Management Specialist / Trainer (Service Desk) Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this,
Develop and deliver training programs for new hires and existing employees, focusing on product and process knowledge, customer service skills, and compliance. Conduct needs assessments to identify training gaps and recommend appropriate training solutions. Create training materials,