with 80,000 Signing Bonus Join us and enjoy benefits designed to help you thrive: Flexible hybrid work setup (1-2 days/month onsite reporting) IT Equipment provided HMO coverage starting from Day 1 for you and FOUR FREE
Summary of Responsibilities: Drive program profitability by meeting client KPIs and targets. Manage operations, including queue monitoring and adherence to service metrics. Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor requirements
Overview The MITEL Engineer is responsible for the design, implementation, configuration, and support of Mitel communication and contact center solutions. This role works closely with clients and internal stakeholders to deliver scalable and reliable voice, VoIP,
Basic Function Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client’s strategy by driving service excellence through effective management of an inbound customer contact center