We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and
Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least Meets Expectations or
Position Summary The Enterprise Master Patient Index (EMPI) Data Integrity Specialist is responsible for maintaining the accuracy, integrity, and reliability of patient identity data across enterprise registration, clinical, and electronic health record (EHR) systems. This role
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises.
Position Summary The Patient Intake and Customer Service Specialist manages the patient journey from the initial inquiry through intake completion and ongoing service. The role speaks directly with U.S. patients, caregivers, and family members to collect
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking
Real Time Analyst Functions: Monitoring and managing the call volume queues Real Time to meet daily Service Level target while maintaining intraday service consistency. Managing agent schedule adherence by planning, monitoring and reporting agent activities Managing break
Overview The MITEL Engineer is responsible for the design, implementation, configuration, and support of Mitel communication and contact center solutions. This role works closely with clients and internal stakeholders to deliver scalable and reliable voice, VoIP,
Overview: We are building the Renewals Operations program from the ground up. This is a greenfield build. You will architect the case-based renewal lifecycle and own the reporting that leadership uses to run the business. Key
Summary of Responsibilities: Drive program profitability by meeting client KPIs and targets. Manage operations, including queue monitoring and adherence to service metrics. Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor requirements
Location: Vertis, Quezon City Work Set Up: 100% Onsite Shift: Shifting ( Morning, Mid, Shift) Overvie w: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. Updates and processes
You will build the interfaces people use to run a financial product. Dashboards, user management, and the screens where our AI tools show their results. React and TypeScript are where you will spend most of your week,
The Healthcare Operations Manager – Patient Access & Authorization is responsible for the overall management, performance, quality, and operational effectiveness of patient access functions, including pre-certification, prior authorization, insurance verification, benefits coordination, and related authorization support services.
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: Bachelors Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies. SLA Achievement Schedule Adherence Occupancy Forecast Variance Abandonment % Queue Management Accuracy Responsibilities: Live Operations
Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue performance,