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The Service Delivery Manager (SDM) holds a pivotal position responsible for guaranteeing the optimal delivery and quality of mission-critical IT services to Hoya Corporation’s business divisions. This senior role acts as the essential conduit between the Group
I. PURPOSE The Service Delivery Manager (SDM) is responsible for ensuring high levels of customer satisfaction, operational excellence, and seamless service delivery across all managed accounts. The role focuses on strengthening customer relationships, driving service renewals and
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