The IT Operations Sr. Manager will be part of the Information Technology team and will report to IT Sr. Director/IT Head. This position is responsible for working with other IT vertical leaders/teams, HQ IS, Workstream Operations
About the Role The SDM / Project Manager is one of the most important roles in Tecezes operating model. SDMs are the primary commercial and delivery owners for their assigned accounts — accountable for SLA performance, billing accuracy,
I. PURPOSE The Service Delivery Manager (SDM) is responsible for ensuring high levels of customer satisfaction, operational excellence, and seamless service delivery across all managed accounts. The role focuses on strengthening customer relationships, driving service renewals and
SUMMARY: Under managerial direction in a matrix reporting set-up (functional to HR Director and operational to CSD), the role shall provide end-to-end account management support and services to achieve business objectives through people engagement/morale/retention and client