Role Overview The Asset Management Subject Matter Expert (SME) is responsible for ensuring effective execution, governance, and continuous improvement of IT Asset Management (ITAM) processes within the ADB engagement. The role acts as a Level-2 functional
Qualifications 3 - 5 years proven experience working solely in IT Change Management under IT industry; preferably BPO/Contact Center IT or IT Vendor (IT Systems Integration / infrastructure services /data center services) Strong analytical and problem-solving
Role Overview The Situation Manager is a high-level Incident Commander role designed to follow industry best practices for Major Incident Management. This individual acts as the ultimate authority for Capgemini during critical service disruptions, breaking down