About the Role As a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels, scheduling and resource allocation. The main duties include monitoring
Essential Functions/Core Responsibilities: • Manage Real Time exceptions in a large call center environment • Provide communication to and from Operations and other support departments for escalation of service-impacting issues • Oversee call flow, real time,
Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business
Job Responsibilities Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent
The Workforce Management Analyst is responsible for analyzing and supporting the management of outsourced warehouse manpower across multiple agencies. This role provides data-driven insights on agency performance, workforce quality, and operational compliance to support decision-making in an e-commerce warehouse
About the company Our client, National Heating & Cooling (NHC) is a multi-entity HVAC and electrical services business operating across three branches in regional Victoria, Australia (Bendigo, Geelong, and Wodonga), with a workforce of approximately 100 staff.
Position Title: Power BI & Data Analyst Duration: 6 months Set up: Remote Position Objective Responsible for delivering high-quality reporting and analytical outputs across the platform. This role bridges business needs and data platforms, ensuring accurate, trusted
Job Title: TDI - Business Analyst Location: Manila Corporate Title: Assistant Vice President Business Functional Analysis is responsible for business solution design as a whole in complex project environments (e.g. transformational programmes). What we will offer you
Supervisor, Workforce Management Demonstrates advance knowledge in real time management and exhibits strong decision making skills in executing real time action plans. Acts as backup of the Workforce Assistant Manager and responsible in training and development of Intraday
Position Title: Information Analyst Location: BGC, Taguig At Coca-Cola Europacific Aboitiz Philippines , we are driven by our purpose to Refresh the Philippines and Make a Difference – continuously leading the beverage industry with our Great People,
Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for supervising various administrative duties to ensure accurate reporting,
Hybrid Set-up Qualifications: Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist. Strong analytical and problem-solving skills. Proficiency in workforce management software and tools. Excellent communication and interpersonal skills. Ability to work in a fast-paced
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal
The WFM Manager oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision‑making. The WFM Manager leads
Monitor live call/ticket volumes and agent real-time status in IT Service Desk operations Making instant adjustments to staffing, schedules, and workflows to meet service level agreements (SLAs) for Phone, Web, Chat & Email channels
Manulife is embarking on a multi-year journey to build a Global Performance Marketing Shared Service CoE (Center of Excellence) which will fuel our bold ambition to become a digital customer leader. The function brings together Marketing
Work Setup: 100% onsite , Ortigas Pasig City, Project-Based (until February 28, 2027), 8am-5pm, Mondays-Friday Are you a Finance professional or Accountant who is curious about the \people\ side of the business? The HR Finance Analyst serves
ABOUT THE JOB Analyze and document business requirements related to ServiceNow platform enhancements and initiatives. Translate business requirements into technical specifications and design solutions aligned with best practices and organizational goals. Lead workshops and meetings to