Primary DetailsTime Type: Full time Worker Type: Employee This position is responsible for the successful administration of workforce management principles and methods to the specified business unit(s) within the GSSC. Primary Responsibilities • Ensure company processes and
General Information City Cebu State/Province Central Visayas (Region VII) Country Philippines Date Friday, May 29, 2026 Working time Full-time Ref# 20039547 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Description & Requirements About Xerox
General Information City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Friday, March 20, 2026 Working time Full-time Ref# 20037866 Job Level Specialist Job Type Experienced Seniority Level Associate Description & Requirements About Xerox
This is an opportunity to join Manulife’s Canada Retail Operations team as an Operations Analyst, where you will play a key role in delivering accurate and timely financial and non-financial transactions for clients and advisors. In this
About AvePoint: AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern,
General Information City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Monday, June 22, 2026 Working time Full-time Ref# 20040138 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Description & Requirements About
General Information City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Friday, June 26, 2026 Working time Full-time Ref# 20040192 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Description & Requirements About
The Opportunity The customer is the focus of everything we do, and millions of end-users rely on our products daily. We believe in the value of empowering our analysts with the resources to solve critical problems for
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
General Information City Cebu State/Province Central Visayas (Region VII) Country Philippines Date Wednesday, June 24, 2026 Working time Full-time Ref# 20040168 Job Level Executive Manager Job Type Experienced Seniority Level Associate Description & Requirements About Xerox
General Information City Cebu, Cebu City, Lapu-Lapu City, Mandaue City State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, June 30, 2026 Working time Full-time Ref# 20040199 Job Level Individual Contributor Job Type Experienced Seniority Level
Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long
Essential Functions/Core Responsibilities: • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards • Partner with Business Development, Operations, and Clients to develop new models to support
Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Support Shift: Midshift Qualifications: College Graduate At least 3 years of professional experience working as a Workforce Management (WFM) specialist or Real-Time Analyst (RTA), demonstrating a
Job Summary The Real‑Time Analyst (RTA) protects service levels through independent, ethical, and data‑driven real‑time decision‑making. This role requires strong operational judgment, consistent floor presence, solid Excel skills, and high integrity. RTAs are expected to act decisively
Read this first This is not a customer support, virtual assistant, or admin role. If your experience is general customer service, data entry, or order processing, this role likely isn’t the right fit. This is an
We are seeking a detail-oriented and analytical Workforce Management (WFM) Executive to support operational efficiency through effective scheduling, forecasting, and real-time monitoring. The ideal candidate will play a key role in ensuring optimal staffing levels and meeting
Basic Functions Generates schedules accordingly to meet business requirements, enabling superior customer service. Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. Monitors the queue
The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud