Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous
Position Purpose: The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service
Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases. Conduct Training Needs Analysis to develop the training curriculum. Develop high-quality and detailed
Qualifications: Completed Bachelors Degree in any course At least 1-year relevant experience as a Trainer. Has experience handling insurance account Has background in voice and non-voice account. Excellent computer skills with MS Office and familiar with
Key Responsibilities: • Create and deliver engaging e-learning, instructor-led workshops, and behavioral/soft skills programs. • Conduct TNI & TNA to align training programs with business objectives and operational needs. • Develop diverse learning experiences using classroom, self-paced modules,
Roles & Responsibilities Training Design & Curriculum Development Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows. Build role-based learning paths
