About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies
Profile Summary: Technical liaison between Operations and IT teams for contact center issues on the call center floor and supporting virtual/hybrid resources. Duties and Responsibilities: Provide support to Customer Service Associates and Contact Center teams experiencing
Activity Details (Scope of Work) As per the reported issue, the customer is experiencing report delay problems following a manual calibration activity. Further onsite troubleshooting support is required to execute the agreed action plan and assist