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Job Description Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
Develop call flow scripts and assess • At least 3 years experience on coding and development on Voice Solutions • Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform • Design