The Deputy General Manager (DGM) – Operations/Service Delivery will provide senior operational leadership for contact center service delivery, with responsibility for driving program performance, client satisfaction, operational governance, workforce effectiveness, and achievement of business objectives. The
The Service Delivery Manager (SDM) will be responsible for managing contact center operations and ensuring successful delivery of client and business program goals, SLAs, quality standards, and operational KPIs. The SDM will lead Team Leaders/SMEs and
Job Description: Employment Type: Full-time Work Type: Onsite Duration: 12 months (Annual Renewal) Location: Manila, Philippines Job Description: Team Leader - Sales & Customer Support Operations Profile Summary The Team Leader directly oversees a pod of
The Workforce Management (WFM) Manager will lead the Workforce Management function and ensure effective workforce planning, forecasting, scheduling, capacity planning, and staffing management to support contact center operations and achievement of client Service Level Agreements (SLAs).
Job Description: Employment Type: Full-time Work Type: Onsite Duration: 12 months (Annual Renewal) Location: Manila, Philippines Job Description: Quality Analyst - Operational Quality & Policy Governance Profile Summary The Quality Analyst ensures that all sales and
Job Description: Employment Type: Full-time Work Type: Onsite Duration: 12 months (Annual Renewal) Location: Manila, Philippines Apply Form: Job Description: Sales & Advertiser Support Specialist Profile Summary The Sales & Customer Support Specialist delivers dedicated sales