MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20
Overview This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a
Real-Time Workforce Analyst Keep our customer operations one step ahead At ING, we believe people should spend less time dealing with friction and more time focusing on what matters to them. Behind every great customer experience
General Information Location Pasig- Tiendesitas Job ID 7254 Job Category Operations Language Requirement English Description & requirements Description Transcom is looking for talented individuals like you to join our awesome team! Be the next Assistant Workforce
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
We are looking for an experienced and results-driven Real-Time Analyst (RTA) Lead to oversee real-time workforce management activities and lead a team of approximately 7 RTA professionals. The role will be responsible for ensuring optimal staffing, queue performance,
Job Title: RTA Supervisor (Onsite) Location: Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced RTA Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in workforce management, strong leadership
Key Responsibilities 1.On-site Execution & Monitoring: Assist in overseeing daily operations of the assigned module, monitor agent work status and key performance indicators, and maintain on-site operations. 2.Scheduling Assistance & Deployment: Support shift scheduling to ensure
OVERVIEW: SAM as the forefront of project delivery and is essential in Vendor management and the delivery of site acquisition key milestones including Site Hunting, Commercial Negotiation and Contract Documentation, Social Acceptability, National Permits, Leasing and
Skills & qualifications Core competencies • Problem-solving: Identify root causes and implement effective, lasting solutions. • Attention to detail: Manage multiple priorities independently while maintaining data accuracy. • Communication & stakeholder management: Translate complex data into
What does a Real Time Analyst do? You are responsible for intraday performance management and you are responsible for forecast achievement, service level, occupancy, utilization, and to ensure that adjustments are made if either staffing is
Work Setup: On-site in BGC, Taguig Work Schedule: Shifting schedules Role Requirements: Must be a Bachelors degree graduate 2-3 years of experience as a WFM Team Lead or equivalent in BPO/shared services 4 years total experience
Job Title: WFM Supervisor (Onsite) Location: Davao and Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced WFM Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in