Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Contact Center Expert- Workforce Management Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20
Arcadis is the worlds leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
Overview This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a
Real-Time Workforce Analyst Keep our customer operations one step ahead At ING, we believe people should spend less time dealing with friction and more time focusing on what matters to them. Behind every great customer experience
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: Bachelors Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies. SLA Achievement Schedule Adherence Occupancy Forecast Variance Abandonment % Queue Management Accuracy Responsibilities:
Job Title: RTA Supervisor (Onsite) Location: Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced RTA Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in workforce management, strong leadership
The Deputy General Manager (DGM) – Operations/Service Delivery will provide senior operational leadership for contact center service delivery, with responsibility for driving program performance, client satisfaction, operational governance, workforce effectiveness, and achievement of business objectives. The
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance.
The Service Delivery Manager (SDM) will be responsible for managing contact center operations and ensuring successful delivery of client and business program goals, SLAs, quality standards, and operational KPIs. The SDM will lead Team Leaders/SMEs and
OVERVIEW: SAM as the forefront of project delivery and is essential in Vendor management and the delivery of site acquisition key milestones including Site Hunting, Commercial Negotiation and Contract Documentation, Social Acceptability, National Permits, Leasing and
What does a Real Time Analyst do? You are responsible for intraday performance management and you are responsible for forecast achievement, service level, occupancy, utilization, and to ensure that adjustments are made if either staffing is
EDUKASYON AT KARANASAN: Nakatapos ng anumang teknikal na kurso /TESDA May hindi bababa sa isang (1) taong karanasan sa parehong larangan BUOD NG TRABAHO: Ang Utilities Attachment Management Technician ay gumaganap ng mga operasyonal na tungkulin
Work Setup: On-site in BGC, Taguig Work Schedule: Shifting schedules Role Requirements: Must be a Bachelors degree graduate 2-3 years of experience as a WFM Team Lead or equivalent in BPO/shared services 4 years total experience
Skills & qualifications Core competencies • Problem-solving: Identify root causes and implement effective, lasting solutions. • Attention to detail: Manage multiple priorities independently while maintaining data accuracy. • Communication & stakeholder management: Translate complex data into