The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA),
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20
As a Sr. Operational Excellence Consultant, you play a pivotal role in shaping how the organization works, delivers value, and continuously evolves. This role goes beyond driving projects—it is about influencing outcomes, empowering teams, and creating
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders
Description We are growing and were seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective: The Real-Time Analyst is responsible for
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: Bachelors Degree 3 to 6 years scheduling experience. Voice contact center scheduling experience. Scheduling Tools (IEX, Verint, Genesys and Aspect etc.) Understanding for Occupancy, Utilization and
Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the
Job Summary The Workforce Management Analyst is responsible for optimizing workforce performance across an omnichannel IT Service Desk by providing real-time operational monitoring, workforce scheduling, and performance reporting. The role ensures the right resources are available
Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized schedules while maintaining the right
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our
Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting,
About The Role The Workforce Management (WFM) Manager will lead the end-to-end optimisation of our Customer service team dedicated to the Woolworths MarketPlus. Managing a footprint of 100–200+ FTE, you will ensure optimal staffing across critical
The Manager Business Analyst is a strategic people leader responsible for end-to-end workload management delivery across a complex, multi-site and multi-vendor ecosystem. This role leads a team of analysts/specialists while driving enterprise-wide workforce strategies, ensuring alignment
Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging).
Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is
Key Responsibilities: Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals. Collaborate with various business units, quality and training to schedule the necessary training
Essential Functions/Core Responsibilities • Supervise day-to-day scheduling activities for assigned or supported accounts using manual and/or automated WFM systems. • Support the collection and maintenance of historical data used for trending, including call volume, AHT, service
Discover your 100% YOU with MicroSourcing! Position: Workforce Scheduler - Contact Center Operations (AU Consumer Telco) Location: BGC, Taguig Work setup & shift: Onsite | Dayshift Be a part of something big at MicroSourcing! Were building