Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business
Senior Executive Assistant High-level administrative and operational support for founders or executives in small to medium sized businesses with multiple departments or team leads where leadership meetings and strategic projects are involved Primary Goal Manage complex
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center managers in performing their duties. Conducts effective resource planning to maximize the
Job Summary: Ensures an environment to deliver superior customer service Responsibilities: Directs and manages the day-to-day work of the in-house support team including scheduling, progress monitoring, and professional development. Uses data and metrics to drive process evaluation
Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues Responsibilities: Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting,
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the
Job Description Description Location: Clark 03, Pampanga We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own