Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on
Ensures the efficient and personalized quality of service rendered by the Call Center & Reservations Team during shift and the service delivery of those areas Supervises the Reservations Team, including scheduling, training, coaching, and conducting performance
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
Role: Process Excellence Manager Location: Quezon City Education: Any Graduates Responsibilities: Audit the number of cases / calls as mandated by the client and track performance • Review calls/completed cases for adherence to internal/regulatory guidelines • Record
Role Overview: The Sales Campaign Manager is responsible for driving revenue and maximizing conversion rates within a high-volume Lead Generation campaign. You will lead a team of agents, optimize the sales funnel between openers and closers, and ensure
This role sits at the intersection of BPO operations and technology . You will join a small, high-autonomy team responsible for building, maintaining, and scaling an AI-powered performance management platform (internally known as AI Navigator /
Job Description: Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and
Key responsibilities Assist in the design and development of training program and materials for healthcare account staff, including onboarding, product knowledge, and compliance training Deliver engaging training sessions to team members, utilising various learning methodologies and
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is
Join the Alorica Family Are you ready to build a rewarding career with one of the top BPO companies in the Philippines? Whether you’re a fresh graduate or an experienced professional, Alorica is here to guide
Read this first This role starts with hands-on client work. Youll first learn how our business operates by directly by supporting U.S.-based clients before gradually taking on process improvement, documentation, and broader operational responsibilities. Youll spend
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is
Location: Vertis, Quezon City Work Set Up: 100% Onsite Shift: Shifting ( Morning, Mid, Shift) Overvie w: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the