Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24
Requisition Number: 105819 Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 Insight at a Glance Received
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for
The Project Manager is responsible for leading end-to-end delivery of consulting engagements within the Business Consulting Unit. This role ensures that projects are executed effectively, aligned with client objectives, and deliver measurable business value. The Project
Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and
PURPOSE (why does the position exist, WITH what objectives and WITHIN what limits) The position is responsible for preparing, reviewing and analyzing detailed schedules and reports of all the other accounts not covered by the analyst and
Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements. Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are
Requisition Number: 105819 Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 Insight at a Glance