Job Description ABOUT THIS ROLE The Consulting Senior Analyst - CBI & Brand (Quantitative) supports the delivery of quantitative research projects in the Philippines, while contributing to broader initiatives across the SEA CBI& Brand Customer Success team.
Job Description ABOUT THIS ROLE The Consulting Senior Analyst - CBI & Brand (Quantitative) supports the delivery of quantitative research projects in the Philippines, while contributing to broader initiatives across the SEA CBI& Brand Customer Success team.
Job Description ABOUT THIS ROLE The Consulting Senior Analyst - CBI & Brand (Quantitative) supports the delivery of quantitative research projects in the Philippines, while contributing to broader initiatives across the SEA CBI& Brand Customer Success team.
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by
Position Title:Manager Workforce Management Shift:7:00 PM to 4:00AM (Philippines) Job Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels. Ensures service
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels
ROLE SUMMARY: Establishing, monitoring, and maintaining the Company’s business processes and systems to protect assets and ensure that all business processes and systems operate effectively and in compliance with company policies and legal requirements KEY FUNCTIONS:
Job Summary The Workforce Management Analyst is responsible for optimizing workforce performance across an omnichannel IT Service Desk by providing real-time operational monitoring, workforce scheduling, and performance reporting. The role ensures the right resources are available at the
Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements. Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are