The Training Director is responsible for leading the strategy, execution, and continuous improvement of learning, training, coaching, and frontline development programs that enable operational excellence and business performance. This role provides leadership for Training Managers, Supervisors, Trainers,
Req ID: 387212 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the
Position Purpose The Global Service Desk Team Lead is responsible for ensuring that BTS Global Service Desk team members deliver IT services to our customers according to identified objectives and agreed service levels. The Global Service
Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue
Join us and enjoy benefits designed to help you thrive: Flexible hybrid work setup. IT Equipment provided. HMO Coverage starting from Day 1 for you and FOUR Free dependents. Attractive retirement package with company matching. Life
Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Manager - Contact Center to join our ever evolving Global Customer Operations Team and help shape
Req ID: 387212 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking
The Quality Analyst conducts transaction monitoring of frontline agents calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is
The Manager Training and Quality will manage training and quality staff for contact center programs. Responsible for staff performance, driving training and quality process improvement in partnership with program leadership and clients. This position will Lead the
Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting,
Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience