The Scheduler is responsible for managing the workforce management processes including scheduling and change management to ensure that KPIs are met. In addition, this position also serves as the central point of contact for supervisors and
Job Description and Responsibilities: Monitor and handle helpdesk tickets Troubleshoot software related issues. Interact with end users via email or phone Understand and document issues and requirements Create and update user security access. Assist with some hardware
Collect, analyze, and present data in various formats to support various department within the organization Preparing reports based on the analysis, highlighting key findings and insights Create reports, dashboards, and manage data visualizations to present complex