KEY RESPONSIBILITIES Campaign Management Portal Operations: Own the Campaign Management Portal that feeds campaign lists and configurations into the CCaaS platform (NICE CXone Personal Connection) Create, configure, and manage outbound dialing campaigns using the portals filtering
Role Overview The Lead Operations Specialist ensures the sales and marketing teams always have clean, qualified, and campaign-ready lead lists to work from. This role owns the end-to-end process of sourcing, curating, segmenting, and importing leads