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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this
Position Summary The Patient Intake and Customer Service Specialist manages the patient journey from the initial inquiry through intake completion and ongoing service. The role speaks directly with U.S. patients, caregivers, and family members to collect
Job description: - Manage and optimize AI prompts and conversation flows - Design structured prompts to improve response accuracy and quality - Monitor chatbot performance, logs, and dashboards - Troubleshoot issues such as misclassifications, drop-offs, and response