I. Basic Purpose of the Job The Quality Engineer - PCN Samples Support is responsible for coordinating and managing sample requests associated with Product Change Notifications (PCNs) to support customer qualification, validation, and approval activities. This role
Mission: Improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products (in some instances prices and discounts included), application information during the pre-sales & after
Mission: Improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products (in some instances prices and discounts included), application information during the pre-sales & after
Responsibilities Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation. Create, maintain, and update service orders, contracts, billing plans, and customer records within ERP and service management systems. Schedule and dispatch