Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents, assisting with escalations,
C.H. Robinson is seeking an Ocean operations Executive (Global Forwarding Agent) to join our operations team in Manila, Philippines. The Global Forwarding Agent (GFA) will be the primary point of contact for their assigned customer accounts, managing the full
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySales Job Details About Salesforce Salesforce is the #1 AI
Position Overview We are looking for a Personal Executive Assistant to become a true right hand — working directly with the principal every day across multiple companies, with a heavy emphasis on the real estate and development
Key Responsibilities Real-Time Monitoring: Observe live operations, including call center activity, agent availability, or system performance, using specialized software Data Analysis: Interpret real-time metrics to identify trends, anomalies, or potential issues affecting service delivery Resource Management: Adjust
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. Are you passionate about hospitality and creating memorable experiences for
Responsibilities: Maintain good relations on permanent basis with the corporate accounts; acquire new potential corporate clients and reach the target (new application and visits) set by the Manager. Prepare detailed reports on monthly and yearly basis
About Tarro Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Job Summary: JOB DESCRIPTION: TICKETING OPERATIONS Location: Philippines, Seaside Cebu Division: SM Ticketmaster Line Manager: Ticketing Operations Manager Contract Terms: Full Time This role is based on site for our Cebu Operations. THE TEAM The Ticketing
We are looking for a Personal Assistant for a client to support their family office in a fully remote work setup. This role is ideal for a highly organised, reliable, and detail-oriented professional seeking a long-term
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners,
Company Description When you join Turnitin, youll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this
Senior Business Analyst - Operations Enablement Key Responsibilities: Lead the measurement, monitoring, reporting and analysis of Headcount and AI initiative savings and financial performance across the customer service organization. Provide calibration on different data streams and
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of