Drive overall performance and manage back office work for a US Insurance Company (Retirement Plans). Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge
Essential Functions Evaluates current processes and recommend improvements to gain efficiencies. Provides strategic direction to area of business for critical business decisions Initiates and leads standardization, improvement, re-engineering / cost effectiveness initiatives Identifies and implements revenue
Detailed oriented, problem solver, critical thinker, proactive and takes initiative Preferrably external hires with minimum of 2-3 year Supervisory experience. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients
Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Report Analyst: Analyze data and generate reports to provide insights, monitor performance, manage data accuracy, and recommend process improvements while ensuring compliance. Report Analyst: Gather, analyze, and interpret data to derive actionable insights using tools such
The Assistant Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This
Key Responsibilities Program Management & Strategy Lead the end-to-end Employee Referral Program (ERP) across business units and locations Design and implement initiatives to increase referral participation and quality of hires Align referral strategies with hiring demand,
Accurately calculate and process payroll, maintain records, ensure compliance, and verify payroll data. Payroll Specialist: Track and record employee overtime and other payroll elements Track and record pay-for-performance (P4P) and other process incentives Prepare and process
The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes. Essential Functions Ensure timely incubation of QCAs in allocated processes and
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents, assisting with
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow
Accurately calculate and process payroll, maintain records, ensure compliance, and verify payroll data. Payroll Specialist: Track and record employee overtime and other payroll elements Track and record pay-for-performance (P4P) and other process incentives Prepare and process
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
The primary responsibility of this role is to enable effective knowledge transfer by undergoing comprehensive product, process, and systems training for U.S. insurance operations (including clinical workflows, regulatory requirements, and client-specific standards), and delivering structured training
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
Key Responsibilities Real-Time Monitoring: Observe live operations, including call center activity, agent availability, or system performance, using specialized software Data Analysis: Interpret real-time metrics to identify trends, anomalies, or potential issues affecting service delivery Resource Management: