We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
Essential Functions Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. Monitors and completes daily attendance tracking during the entire process training until nesting. Formulates
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance Leads significant process improvement projects Train / mentor personnel from other functions on
Role/ Responsibilities • Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking • Monitor transactions with an ongoing basis and take corrective steps
HC Line Compliance - Senior Executive to join our team. The ideal candidate will play a crucial role in performing Line Compliance initiatives and monitoring for your assigned client area Assist in preparation of critical documentation
The Assistant Manager’s primary responsibility is leading and developing a team of advocates while managing and ensuring key performance metrics are adhered to. The Assistant Manager will also be expected to support advocates by providing guidance
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
The HR Compliance Senior Executive plays a critical role in ensuring the organization’s adherence to applicable labor laws, employment regulations, and internal HR policies. This role monitors regulatory developments, supports the design and implementation of compliance
The Instructional Systems Designer is responsible for analyzing learning and performance needs and translating them into effective, engaging, and measurable learning solutions. The role designs and develops instructor-led, virtual, digital, blended, and self-paced learning materials that
Job Summary The role is responsible for monitoring transactions as per process guidelines and driving continuous improvement and process-related initiatives. Essential Functions Monitor transactions as per targets and guidelines. Provide coaching and feedback to consultants following
As a member of our team, youll be responsible for volume hiring; procesing of candidates from initial interview upto the Job Offer stage. You will also be responsible for class formation, compliance to requirements follow-up, NEO
About the role Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support clients strategy by driving service excellence through effective management of an inbound customer
We are seeking an Assistant Manager - Travel Account to join our team. This is a full time position that offers a fantastic opportunity to lead and manage a team within our travel account operations. As
We are seeking a talented Recruitment Sourcing Specialist to join our team. This is a full time position that plays a critical role in our ability to attract and engage large volumes of qualified candidates efficiently
Job Overview We are looking for a highly driven Digital Sourcing Manager to lead and execute our online sourcing strategy. This role will be responsible for leveraging digital platforms, analytics, and innovative sourcing techniques to attract
What the Candidate Will Do Customer account assignments: easy to complex Run and format queries using multiple company-specific software/applications to show productivity increase/decrease on customer aging reports Create and provide account balance spreadsheets with specialized reporting
EXL is looking for an experienced Operations Manager to lead our US Retirement Services team. The successful candidate will oversee daily operations, drive process excellence, and ensure the delivery of high-quality service to our US-based clients. This
The Vendor Sourcing Manager is responsible for managing and optimizing partnerships with third-party recruitment vendors to support hiring delivery across the organization. This role ensures that vendor performance, contract governance, and sourcing outcomes are aligned with
Overview: This role is primarily responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. The role involves data-driven analysis, customer communication, and implementation of effective collection strategies.