Work Setup: Onsite (MOA, Pasay) Urgency: Urgent Status: Active Account/Category/Campaign: Training We’re looking for a BPO Trainer who can deliver engaging training, strengthen team capabilities, and drive operational success through learning. Non-Negotiable Requirements: Background in Travel,
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for
Responsibilities Develop training materials, documentation, and resources that are clear, engaging, and tailored to different learning styles and proficiency levels. Conduct one-on-one and group training sessions covering travel booking systems, customer service protocols, and industry best