Senior Manager – Business Operations (BFSI) Role Summary Responsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial performance, and people development.
Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assistant Vice President (AVP) – Operations is
Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK,
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
