Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPIs and SLAs set by the clients with strict adherence to Quality parameters. Floor
Assistant Manager – Operations (Taguig) Minimum Criteria Requires a Bachelors Degree in any discipline or equivalent work experience. Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred. No active corrective action within the last
Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
Process Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
Assistant Manager - Operations (Taguig) Role & Responsibilities: Team Leadership & Development Oversee teams of technical customer service leaders handling inbound and/or outbound inquiries via phone and email. Provide coaching and mentoring to team leaders, and
Job Title: Assistant Manager Job Type: Full Time Grade: F1 Function/Department: Operations Reporting to: Manager-Operations Pay Range: XXXXX Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations,
Location: Taguig - PH (Work from Office) Process: Training – Capability Development Grade: E2 Designation: Manager – Training - Learning & Development Number of positions: 01 Role & Responsibilities: Need Analysis & Strategy: Identify training needs
Job Title: Assistant Manager Job Type: Full Time Grade: F1 Function/Department: Operations Reporting to: Manager-Operations Pay Range: XXXXX Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations,