Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPIs and SLAs set by the clients with strict adherence to Quality parameters. Floor
Assistant Manager – Operations (Taguig) Minimum Criteria Requires a Bachelors Degree in any discipline or equivalent work experience. Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred. No active corrective action within the last
Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
Process Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
Assistant Manager - Operations (Taguig) Role & Responsibilities: Team Leadership & Development Oversee teams of technical customer service leaders handling inbound and/or outbound inquiries via phone and email. Provide coaching and mentoring to team leaders, and
Job Title: Assistant Manager Job Type: Full Time Grade: F1 Function/Department: Operations Reporting to: Manager-Operations Pay Range: XXXXX Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations,
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Location: Taguig - PH (Work from Office) Process: Training – Capability Development Grade: E2 Designation: Manager – Training - Learning & Development Number of positions: 01 Role & Responsibilities: Need Analysis & Strategy: Identify training needs
Job Title: Assistant Manager Job Type: Full Time Grade: F1 Function/Department: Operations Reporting to: Manager-Operations Pay Range: XXXXX Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations,
WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person
We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale
Job Title: Quality Assurance Manager – Healthcare Location: Cebu, Philippines Qualifications: College graduate (required) Requirements / Skills: Solid knowledge of the healthcare domain Strong understanding of quality assurance processes and standards Experience in managing QA functions