WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assistant Vice President (AVP) – Operations is
Senior Manager – Business Operations (BFSI) Role Summary Responsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial performance, and people development.
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPIs and SLAs set by the clients with strict adherence to Quality parameters. Floor
Job Summary: We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our healthcare support team. The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails)
WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
Process Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
Location: Taguig - PH (Work from Office) Process: Training – Capability Development Grade: E2 Designation: Manager – Training - Learning & Development Number of positions: 01 Role & Responsibilities: Need Analysis & Strategy: Identify training needs
Assistant Manager - Operations (Taguig) Role & Responsibilities: Team Leadership & Development Oversee teams of technical customer service leaders handling inbound and/or outbound inquiries via phone and email. Provide coaching and mentoring to team leaders, and
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center