Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity
Job TitleSpatial Data Manager Job Description SummaryThe Spatial Data Manager (SDM) is responsible for the day to day functionality of the client’s Space Management platform, ensuring accurate CAD floor plans, occupancy data, and reliable regular or ad
Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met
About the Company VXI Global Solutions is a business process outsourcing leader specializing in customer service, customer experience management, and digital solutions for global brands. Founded in 1998, the company has more than 40,000 team members