SUMMARY As a Senior Support Specialist , youare the technical anchor of your support pod. You resolve the toughest tickets,take escalations from Support and Phone Specialists, and mentor the team, allwhile carrying your own queue and keeping members happy. You
Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description: Overview This associate serves as the primary coordinator for customer escalations requiring heightened visibility and cross-functional engagement. The role manages
Job Overview Our client is a security-focused Managed IT Services and Managed Security Services provider supporting organizations throughout the United States. The company provides managed IT, cybersecurity, Microsoft 365, cloud services, network management, backup and disaster
Job Description: Acknowledge and respond to incidents within SLA timelines Receive, log, and classify incidents based on Impact, Severity, and Priority (P1–P5) Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot
About Eucalyptus Were on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. Were here to build better long-term care. Eucalyptus is now
About Eucalyptus Were on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. Were here to build better long-term care. Eucalyptus is now
Job Summary: The IT Technical Support Team Leader oversees the strategic and operational execution of technical support services, client delivery, and infrastructure support functions. This role requires a proven leader capable of directly managing the IT Technical Support Team and
Key Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Tier 2 Technical Support Engineers Conduct regular: Performance reviews Coaching sessions Skill development plans Drive accountability for: SLA adherence Resolution quality Customer experience
Duties and Responsibilities: Provide expert-level troubleshooting and resolution for hardware, software, and connectivity issues. Serve as a primary escalation point for complex or high-priority technical cases. Document cases accurately and thoroughly in the CRM, including symptoms, troubleshooting
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to
PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as
Azure Security Support Engineer (APAC) About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how,
Position Summary: The Escalation Support Coordinator provides administrative support to the escalation manager by assisting with critical customer requests. This role ensures accurate documentation, coordination, and communication for all escalations, maintaining the escalation tracker, and supporting timely resolution through follow-up and information
General Information Location Pasig Ayala 30th Job ID 12745 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Transcom is looking for talented individuals like you to join our awesome team! Be
Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data,
About the Role As an L2 M365 Support Engineer, you will serve as the escalation point internal IT Helpdesk, delivering advanced troubleshooting, configuration, problem resolution, and operational support. Responsibilities include: Microsoft 365 Support Troubleshoot issues related to Exchange, Teams,
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry
Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and