Job Duties & Responsibilities Technical Troubleshooting & Incident Resolution Diagnose and resolve hardware, software, networking, firmware, and operating system issues. Perform structured troubleshooting using evidence-based diagnostic methodologies. Gather and validate customer information before determining corrective actions.
Key Responsibilities Team Leadership & Management • Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. • Manage team scheduling, attendance, task allocation, and workload distribution. • Conduct regular team
Key Responsibilities Team Leadership & Management • Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. • Manage team scheduling, attendance, task allocation, and workload distribution. •
We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls,