About FGC+ #SparkSuccess at FGC+! Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service,
Job Summary The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure compliance with company standards, policies, and performance expectations. This role focuses on improving agent performance, enhancing customer experience, and driving continuous