Company Description Launched in 2016, Simplesat delivers customer feedback clarity for high-volume support teams. Over 1,000 brands use us to run CSAT, CES, NPS, and 5-star surveys inside the tools their teams already live in, then
Position Summary As a key member of our customer service department, you will play a vital role in ensuring the highest level of satisfaction for our valued pet owners who are part of the clients program.
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce
The Service Desk Coordinator is responsible for scheduling and coordinating service work, assigning resources, and managing the support queue. This role serves as a central point of coordination between clients, engineers, and management to ensure work